Opportunities
Position Title: Client Relations Executive
Department: Sales & Marketing
Reports To: AVP - Client Relations
Position Summary
The position will maintain and grow assigned top clients within the Client Relations group of NCP Solutions, LLC; a team charged with fostering and extending relationships with key clients. The Client Relations Executive (CRE) will work to expand the Companys business relationship with current top clients and identify new business opportunities in conjunction with Sales and Marketing. The CRE will assist and coordinate conversions of new customers, plan and participate in client reviews, and contribute to Company projects and initiatives. The CRE has the primary responsibility to penetrate assigned top clients for NCP Solutions, LLC products by developing and executing strategic account plans resulting in expected revenues in accordance with assigned objectives. The CRE will make periodic visits to assigned accounts, make regular contact via telephone and email correspondence, and ensure clients have a sound understanding of all NCP products and services available to them. Individuals in this role will be responsible for planning, forecasting, prospecting, negotiating, maintaining and closing sales of additional business to assigned clients. Effective intelligence and information gathering will be essential. There is an opportunity for additional compensation through commissions tied to the achievement of assigned revenue goals.
Essential Duties and Responsibilities
Establish and maintain excellent rapport with key decision-makers and influencers at assigned clients
Make account calls in sufficient quantity to maintain existing revenues and generate incremental new sales
Sales lead generation and identification of new client contacts for company products and services
Identify key client business challenges and present corresponding Company Solutions to address the client need
Successful sales of additional products and services by penetrating clients across functional boundaries
Provide customer feedback for internal new product development and modification
Support the Companys position within the assigned client base and future customers
Ability to communicate information with clients, both positive and negative
Attendance and participation in designated trade shows, vendor conferences and other professional events
Coordinating of successful and timely client conversions in conjunction with Client Services and Project Management
Monitoring of assigned client contracts, facilitation of contract renewals and amendments
Assist with client problem resolution and escalation to senior management as appropriate
Clear, comprehensive and timely communication of client strategies through meetings and internal correspondence
Maintain complete and accurate records of client interactions and requirements using best available methods
Accurate and timely preparation of reports including Pipeline, industry information, research, competitor information as required
Other duties as assigned by the direct supervisor or senior management
Education and General Experience Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to individuals with disabilities. Minimum five to seven years-professional experience in marketing or related areas, BS/BA degree strongly preferred with additional education, certification, and degree(s) highly desirable. Preference to experience within financial, print/mail, direct mail/direct marketing, or consumer-oriented establishment. Must be a self-starter, technically literate with exceptional communication skills and strong leadership qualities with the ability to work under pressure in a rapidly changing business environment.
Other Required Skills
Ability to read, write, and communicate the English language and any other languages and/or dialects deemed necessary for the successful execution of these job tasks. Fundamental mathematical skills and the ability to work with basic spreadsheet programs required. Ability to handle multiple tasks and duties concurrently, ability to prioritize. Word, Excel, Access, PowerPoint, and other fundamental software programs are essential.
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to sit, reach, speak, and hear or interpret others. The employee is required to be ambulatory, and the position may require one to stoop, kneel, crouch, etc. The employee may be needed to lift or move 10-15 lbs. Regularly, and occasionally move or lift up to 50 lbs. Ability and willingness to travel frequently and on short notice via common carrier (planes, trains, buses, etc.) is required. The work level within the office setting is typically quiet. Conditions during travel or at alternate locations may vary. Travel will be required. Position based in Birmingham, AL.
All inquiries should be directed to Forrest Cook, (fax) 205-421-7381 or (e-mail) fcook@ncpsolutions.com. A current resume, letter of interest and salary history/requirements should be submitted. Benefit options include BCBS health/medical plan, prescription drug program, choice of three dental options, vision, 401-k program (50% matching of deferrals up to 10% of pay), STD medical bank, LTD, tuition plan, flex plan and others. EOE.
